Privacy Policy

When you message a shop's Page: your messages in both directions, your Facebook page-scoped ID, your Facebook display name where Facebook provides it, and anything you type into the chat — such as a phone number, a delivery address, or an order.

From the shop: the account name and email of the owner and staff, the product catalogue, prices, knowledge entries, and an encrypted Facebook Page access token used to send replies.

If you send a voice note, the audio and a text transcript of it are stored so the shop can read and play it back. If you send a photo, the image is stored with your conversation.

To answer your message, to quote prices and check stock, to take and confirm an order, to arrange delivery, and to let the shop owner read the conversation and take it over. Nothing else. We do not profile you, we do not build an advertising audience from your messages, and we do not use them to train AI models.

Your message text, together with the shop's catalogue and knowledge, is sent to third-party AI providers to write the reply. Voice notes are sent to a speech-to-text provider to be transcribed. These providers process the content to return a result and are bound by their own terms.

Data is stored on cloud database and hosting providers, and a notification service is used to alert the shop owner. The shop whose Page you messaged can see your conversation in their dashboard.

We do not sell your data, and we do not share it with anyone for advertising.

We keep a conversation while the shop is using the service, so the owner can look back at what was agreed. When someone asks us to delete their data, we remove the messages, photos, voice notes, transcripts and order details that relate to them.

Write to us and ask. Tell us the shop's Page you messaged and, if you can, the Facebook account you used, so we can find the right conversation. Send your request to eaglesoftcoder@gmail.com or our Facebook Page

You can ask to see what we hold about you, ask us to correct it, or ask us to delete it. You can also block or mute the conversation at any time from Messenger, which stops any further messages.

If this policy changes, the date at the top changes with it.

For anything on this page, including a deletion request: eaglesoftcoder@gmail.com or our Facebook Page